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Get great care and the resources you need to live healthier — all in one convenient place with Kaiser Permanente.
Open Enrollment is from October 4, to Friday, October 29, 2021
Questions about Kaiser Permanente?
Call 1-800-514-0985 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time. Or chat live with one of our online advisors.
Ready to enroll?
To make changes to your benefits for the 2022 plan year, go to https://eCAPS.cityofsacramento.org
from Monday, October 4, to Friday, October 29, 2021
Already a Kaiser Permanente member?
Watch this video to learn more about your benefits
Back to Benefits
Get to know us
Connected care
By the numbers
Community health
Continue to Care made easy
Kaiser Permanente was founded on the idea that health isn't an industry. It's a cause. Three ways we bring that to life: convenience, integration, and quality care. Watch this video to learn more.
Your doctors, hospitals, and health plan work together to make exceptional health care easy to get. That means you’ll have peace of mind knowing care for your total health is there when and where you need it — from your doctor’s office to your living room.
To see what it’s like to be a member, visit kp.org/myhealthyplace.
Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the
health of our members and the communities we serve.
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Where you live, work, and grow has a major impact on how healthy you’ll be — in mind, body, and spirit. That’s why we’re committed to making good health more accessible.
See how we support total health in your community.
Back to Why choose us?
Care made easy
Personalized for you
Seamless care
Joining is easy
New member onboarding
Continue to Getting care
At Kaiser Permanente, your personal doctor is the biggest advocate for your health.
Your doctor will help coordinate the care you need to get healthy and stay healthy.
Preventive care |
Specialty care |
Support for ongoing conditions |
Care in your language |
Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid health issues and catch others before they become serious. |
We can connect you with the right specialists — we have one of the largest multispecialty medical groups in the country. | If you have a condition like diabetes or heart disease, you’re automatically enrolled in a disease management program for personal coaching and support. | Our doctors and caregivers provide culturally responsive care in many different languages to serve our diverse membership. |
Search profiles to find the right doctor
Our online doctor profiles let you browse the many doctors and locations in your area, even before you enroll. So you can join knowing you’ve found a doctor who fits your needs. |
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Transition your care seamlessly
Easily move prescriptions and schedule a visit with a doctor who’s close to your home, work, or school. From day one, you’ll have the support you need to help reach your health goals. |
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Connect to care online
After you enroll, create an account at kp.org or download the Kaiser Permanente app. Then manage your health on your schedule — whenever, wherever. |
It’s easy to get started as a Kaiser Permanente member
Visit kp.org/newmember to get started on the path to great health. We’ll guide you through each step, so you get the care you need without missing a beat.
Create your online account |
Choose your doctor |
Transition your prescriptions |
Get care |
Once you join, to register, follow the simple steps online or download the Kaiser Permanente app. You’ll need your health/medical record number, which you'll receive in the mail and find on your member ID card.
Once you create your account, you can manage your care at kp.org or with our app — anytime, anywhere. View most lab results, schedule routine appointments, refill most prescriptions, email your doctor’s office with nonurgent questions, and more.* |
Find a doctor who’s right for you. Start by selecting a convenient facility, then browse our online doctor profiles. You can search by gender, languages spoken, education, and more. Each covered family member can choose their own personal doctor. You can also change your doctor at any time. |
It’s easy to move your prescriptions to Kaiser Permanente or discuss them with a doctor, so you’ll have what you need to reach your health goals. Once your coverage starts, follow the steps online to transition your prescriptions, and we’ll guide you through the process. | You have many ways to connect to quality care, when and where it’s convenient for you. You can schedule routine appointments online, with our app, or by phone. You can also call us 24/7 for medical advice. For details on getting care when you’re away from home, visit kp.org/travel. |
Get started at kp.org/newmember
*These features are available when you get care from Kaiser Permanente facilities. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
Back to Care made easy
Getting care
Your way
Using telehealth
While traveling
Continue to Specialty Care
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Video or phone appointment Schedule a face-to-face video visit or phone appointment with a Kaiser Permanente clinician.1 |
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Appointments |
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24/7 advice Get on-demand support with 24/7 care advice by phone. |
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Prescription delivery |
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E-visit Use our online symptom checker for certain conditions and get personalized care advice within a few hours. |
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Email |
Visit kp.org/getcare to learn more.
1. When appropriate and available.
2. Available when you get care from Kaiser Permanente facilities.
You may not always feel like you have time to visit the doctor. So our doctors are committed to getting you care however it works best for you — from home, work, or in person.
Just call us or go online:
24/7 Away from Home Travel Line: 951-268-3900*
*This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Back to Getting care
Specialty care
Comprehensive care
Mental health
Maternity care
Chronic conditions
Cancer care
Cardiac care
Gender affirming care
Leaders in quality
Leaders in California
Continue to Healthy resources
No matter your needs — mental health, maternity, cancer care, heart health, and more — you’ll have access to great doctors, advanced technology, and evidence-based care to help you recover quickly.
A comprehensive approach to care
With one of the largest multispecialty medical groups in the country, we can connect you with the right specialist who will create a personalized plan for your care. To learn how our specialists
work together in a connected system, visit kp.org/specialtycare.
Support for ongoing conditions
If you have a condition like diabetes or heart disease, you’re automatically enrolled in a disease management program for
personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology,
we’ll help you get the care you need to continue living life to the fullest.
Personalized support
Get help for a wide range of conditions, like anxiety, depression, substance use disorder, and autism spectrum disorders.
Specialized care teams
Find care with psychiatrists, psychologists, marriage and family therapists, and more.
No referrals needed
Make an appointment for therapy within Kaiser Permanente without a referral.
Learn more at kp.org/mentalhealth
A dedicated prenatal care team
Doctors and nurses help keep you and your baby healthy and empower you to make decisions.
A personalized birth plan
We’ll help you have the safe, positive experience you want, starting with your first appointment.
Care and support every step of the way
From virtual and in-person tours of our private birthing suites to classes* and online resources to help answer the many questions of expecting parents.
Learn more at kp.org/maternitycare.
*Classes vary by location. Some classes may require a fee
When you’re managing a condition, you want to prioritize your health — not worry about whether your treatment will be covered. At Kaiser Permanente, your care and coverage are combined, so you can just focus on yourself. We’ll handle the rest.
We treat over 500,000 cancer patients each year.* This means our doctors and specialists have a wealth of experience and expertise in cancer prevention, treatment, and recovery. Throughout your cancer care journey, you’re at the center of everything we do.
Learn more at kp.org/cancercare
*"Destination Health: Stopping Cancer Before It Starts,” Permanente.org, January 21, 2020.
Your heart health matters to us. Through evidence-based treatments and comprehensive care and support, we help many members with heart disease live longer, healthier lives. And our approach to prevention helps others avoid heart disease altogether.
Learn more at kp.org/cardiaccare
There are many experiences of gender identity - and the journey to and through gender-affirming care is different for everyone. We're here to help you find the path that's right for you and provide the support you need along the way.
Learn more about gender-affirming care at Kaiser Permanente.
In 2020, Kaiser Permanente led the nation as the top performer in 34 effectiveness-of-care measures. The closest national competitor led in only 17.*
The measures include:
*Kaiser Permanente 2020 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained in this publication is Quality Compass 2020 and is used with the permission of NCQA. Quality Compass 2020 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
Among the highest-rated health plans in California — 5 years in a row1
Of the 22 commercial health plans in California rated by the National Committee for Quality Assurance, our plans are among the top-rated in the state for the fifth year in a row.2
Leading California in 83 effectiveness-of-care measures3
In 2020, Kaiser Permanente was the top performer in 83 HEDIS® (Healthcare Effectiveness Data and Information Set) effectiveness-of-care measures — the most of any health plan in the state.
"Excellent" ratings for overall quality of clinical care4
For a record-setting 13th year in a row, we’re the only plan to get perfect scores for clinical quality on the California Office of the Patient Advocate’s Health Care Quality Report Card.
1. National Committee for Quality Assurance, 2015–2019. 2. Note: Due to COVID-19, NCQA won’t release updated 2020–2021 Health Plan Ratings for any product line.
3. NCQA Quality Compass, 2020.
4. Health Care Quality Report Card, 2009–21, California Office of the Patient Advocate. 2020–21 results are based on 2019 performance data. View the complete report at: reportcard.opa.ca.gov/rc/HMO_PPOCombined.aspx
Acupuncture,
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Reduced rates on
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Healthy lifestyle
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Wellness
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Enjoy reduced rates on services to help you stay healthy |
Stay active by joining a local fitness center, plus enjoy thousands of digital workout videos. |
Connect to better health with online programs to help you lose weight, quit smoking, reduce stress, and more. |
Get help reaching your health goals by working one-on-one with a wellness coach by phone. |
1. These services aren't covered under your health plan benefits and aren't subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice.
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Adult members can use meditation and mindfulness to build mental resilience, reduce stress, and improve sleep. |
Adult members can set mental health goals, track progress, and get support managing depression, anxiety, and more. |
Choose from thousands of on-demand workout videos and get reduced rates on in-person classes. |
myStrength® is a trademark of Livongo Health, Inc., a wholly owned subsidiary of Teladoc Health, Inc.
Back to Healthy resources
Locations
Virtual tour
N. California facilities
N. California updates
Continue to Get answers
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams.
Take a virtual tour.
medical centers
medical offices
affiliated hospitals
affiliated medical offices
Call us to get answers about:
Or about our extra features
Call 1-800-514-0985 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time. Or chat live with one of our online advisors.
*When appropriate and available.