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Our dedicated transition team can help you:
It’s easy to get started as a Kaiser Permanente member
Visit kp.org/newmember to get started on the path to great health. We’ll guide you through each step, so you get the care you need without missing a beat.
Once you create your kp.org online account, you can conveniently schedule routine appointments, fill most prescriptions, email your doctor's office with nonurgent questions, and so much more. You can also access your Digital ID card when you use the Kaiser Permanente app on your mobile devices.
Find a doctor who's right for you. Start by selecting a convenient facility, then browse our online doctor profiles. You can search by gender, languages spoken, education, and more. Each covered family member can choose their own personal doctor. You can also change your doctor at any time.
It's easy to move your prescriptions to Kaiser Permanente or discuss them with a doctor, so you'll have what you need to reach your health goals. Once your coverage starts, follow the steps online to transition your prescriptions, and we'll guide you through the process.
You have many ways to connect to quality care, when and where it's convenient for you. You can schedule routine appointments online, with our app, or by phone. You can also call us 24/7 for medical advice. For details on getting care when you're away from home, visit kp.org/travel.
Look for communications throughout your first year as a member, highlighting information about your benefits, getting care and other Kaiser Permanente services!
Get started at kp.org/newmember
*These features are available when you get care from Kaiser Permanente facilities. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
Just call us or go online:
24/7 Away from Home Travel Line: 951-268-3900***
*The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.
The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.
Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans. The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.
**Cigna, MinuteClinic, and Concentra coverage varies by plan
***This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the United States. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Effective Date | 1/1/2023 |
Annual Deductible | |
Individual / Family | $500 Individual / $1,000 Family (Embedded) |
Maximum Out-Of-Pocket | |
Individual / Family | $2,000 Individual / $4,000 Family (Embedded) |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | Not Applicable |
Hospital Inpatient | |
Services Rendered while Hospitalized | $200 per admission after Plan Deductible |
Maternity Inpatient | $200 per admission after Plan Deductible |
Outpatient | |
Primary Care | $30 per visit (Plan Deductible does not apply) |
Urgent Care | $30 per visit (Plan Deductible does not apply) |
Specialist | $40 per visit (Plan Deductible does not apply) |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | $100 per procedure after Plan Deductible |
Therapies (PT/OT/ST) | $30 per visit (Plan Deductible does not apply) (Unlimited Visits) |
X-rays and Lab Tests | X-ray No Charge (Plan Deductible does not apply); Lab No Charge (Plan Deductible does not apply) |
Advanced Imaging (CT / MRI / PET) | $100 per encounter (Plan Deductible does not apply) |
Ambulance | $100 per trip (Plan Deductible does not apply) |
Emergency Department Visits | $150 per visit after Plan Deductible waived if admitted |
Outpatient Prescription Drugs | |
Generic Drugs | $10 Copay Retail (Plan Deductible does not apply), $20 Copay Mail Order (Plan Deductible does not apply) |
Brand Drugs | $25 Copay Retail (Plan Deductible does not apply), $50 Copay Mail Order (Plan Deductible does not apply) |
Non-preferred Drugs | $25 Copay Retail (Plan Deductible does not apply), $50 Copay Mail Order (Plan Deductible does not apply) |
Specialty Drugs | $250 Copay (Plan Deductible does not apply) |
Pharmacy Deductible | None |
Days Supply | Retail Plan Pharmacy: up to a 30-day supply, Mail Order Plan Pharmacy: up to a 100-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 Copay Mail Order (Plan Deductible does not apply) |
Brand Drugs | $50 Copay Mail Order (Plan Deductible does not apply) |
Non-preferred Drugs | $50 Copay Mail Order (Plan Deductible does not apply) |
Specialty Drugs | $250 Copay (Plan Deductible does not apply) |
Pharmacy Deductible | None |
Days Supply | Mail Order Plan Pharmacy: up to a 100-day supply |
Mental Health Services | |
Inpatient psychiatric care | $200 per admission after Plan Deductible |
Outpatient individual therapy visits | $30 per visit (Plan Deductible does not apply) |
Outpatient group therapy visits | $15 per visit (Plan Deductible does not apply) |
Substance Use Services | |
Inpatient detoxification | $200 per admission after Plan Deductible |
Outpatient individual therapy visits | $30 per visit (Plan Deductible does not apply) |
Outpatient group therapy visits | $15 per visit (Plan Deductible does not apply) |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | Not Covered |
Infertility Drugs Included | Not Covered |
Additional Benefits | |
Durable Medical Equipment | 20% Coinsurance (Plan Deductible does not apply) |
Skilled Nursing Facility | $200 per day after Plan Deductible limited to 120 days per benefit period |
Home Health | $30 per visit (Plan Deductible does not apply) limited to 100 visits per year |
Hospice Care | No Charge (Plan Deductible does not apply) |
Vision Exam | No Charge (Plan Deductible does not apply) |
Other Benefits | |
Hearing aids | $2000 allowance / 1 device per ear / every 36 months (Plan Deductible does not apply) |
Chiropractic | $30 per visit / limited to 30 visits per year (Plan Deductible does not apply) |
Acupuncture | $30 per visit / limited to 30 visits per year (Plan Deductible does not apply) |
Bariatric surgery | $200 per admission after Plan Deductible |
Vision Hardware | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Effective Date | 1/1/2023 |
Annual Deductible | |
Individual / Family | $500 Individual / $1,000 Family (Embedded) |
Maximum Out-Of-Pocket | |
Individual / Family | $2,000 Individual / $4,000 Family (Embedded) |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | Not Applicable |
Hospital Inpatient | |
Services Rendered while Hospitalized | $200 per admission after Plan Deductible |
Maternity Inpatient | $200 per admission after Plan Deductible |
Outpatient | |
Primary Care | $30 per visit (Plan Deductible does not apply) |
Urgent Care | $30 per visit (Plan Deductible does not apply) |
Specialist | $40 per visit (Plan Deductible does not apply) |
Well-child & Preventive Care visits | No Charge (Plan Deductible does not apply) |
Routine Prenatal Care | No Charge (Plan Deductible does not apply) |
Outpatient Surgery | $100 per procedure after Plan Deductible |
Therapies (PT/OT/ST) | $30 per visit (Plan Deductible does not apply) (Unlimited Visits) |
X-rays and Lab Tests | X-ray No Charge (Plan Deductible does not apply); Lab No Charge (Plan Deductible does not apply) |
Advanced Imaging (CT / MRI / PET) | $100 per encounter (Plan Deductible does not apply) |
Ambulance | $100 per trip (Plan Deductible does not apply) |
Emergency Department Visits | $150 per visit after Plan Deductible waived if admitted |
Outpatient Prescription Drugs | |
Generic Drugs | $10 Copay Retail (Plan Deductible does not apply), $20 Copay Mail Order (Plan Deductible does not apply) |
Brand Drugs | $25 Copay Retail (Plan Deductible does not apply), $50 Copay Mail Order (Plan Deductible does not apply) |
Non-preferred Drugs | $25 Copay Retail (Plan Deductible does not apply), $50 Copay Mail Order (Plan Deductible does not apply) |
Specialty Drugs | $250 Copay (Plan Deductible does not apply) |
Pharmacy Deductible | None |
Days Supply | Retail Plan Pharmacy: up to a 30-day supply, Mail Order Plan Pharmacy: up to a 100-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 Copay Mail Order (Plan Deductible does not apply) |
Brand Drugs | $50 Copay Mail Order (Plan Deductible does not apply) |
Non-preferred Drugs | $50 Copay Mail Order (Plan Deductible does not apply) |
Specialty Drugs | $250 Copay (Plan Deductible does not apply) |
Pharmacy Deductible | None |
Days Supply | Mail Order Plan Pharmacy: up to a 100-day supply |
Mental Health Services | |
Inpatient psychiatric care | $200 per admission after Plan Deductible |
Outpatient individual therapy visits | $30 per visit (Plan Deductible does not apply) |
Outpatient group therapy visits | $15 per visit (Plan Deductible does not apply) |
Substance Use Services | |
Inpatient detoxification | $200 per admission after Plan Deductible |
Outpatient individual therapy visits | $30 per visit (Plan Deductible does not apply) |
Outpatient group therapy visits | $15 per visit (Plan Deductible does not apply) |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | Not Covered |
Infertility Drugs Included | Not Covered |
Additional Benefits | |
Durable Medical Equipment | 20% Coinsurance (Plan Deductible does not apply) |
Skilled Nursing Facility | $200 per day after Plan Deductible limited to 120 days per benefit period |
Home Health | $30 per visit (Plan Deductible does not apply) limited to 100 visits per year |
Hospice Care | No charge |
Vision Exam | No charge |
Other Benefits | |
Hearing aids | $2000 allowance / 1 device per ear / every 36 months (Plan Deductible does not apply) |
Chiropractic | $30 per visit / limited to 30 visits per year (Plan Deductible does not apply) |
Acupuncture | $30 per visit / limited to 30 visits per year (Plan Deductible does not apply) |
Bariatric surgery | $200 per admission after Plan Deductible |
Vision Hardware | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Effective Date | 1/1/2023 |
Annual Deductible | |
Individual / Family | None |
Maximum Out-Of-Pocket | |
Individual / Family | $2,500 Individual / $7,500 Family (Embedded) |
Maximum Lifetime Benefit | Unlimited |
Grandfathered Status | Not Applicable |
Hospital Inpatient | |
Services Rendered while Hospitalized | 10% coinsurance |
Maternity Inpatient | No Charge |
Outpatient | |
Primary Care | $15 per visit; No charge for children 0-17 |
Urgent Care | $15 per visit (within service area); 20% of applicable charges (outside of service area) |
Specialist | $15 per visit |
Well-child & Preventive Care visits | No charge |
Routine Prenatal Care | No charge |
Outpatient Surgery | 10% coinsurance |
Therapies (PT/OT/ST) | $15 per visit (unlimited visits) |
X-rays and Lab Tests | $15 per encounter, Lab $15 per encounter, |
Advanced Imaging (CT / MRI / PET) | 20% coinsurance |
Ambulance | 20% coinsurance |
Emergency Department Visits | $100 per visit; waived if admitted |
Outpatient Prescription Drugs | |
Generic Drugs | $10 copay retail, $20 copay mail order, maintenance drugs: $3 copay retail, $6 copay mail order |
Brand Drugs | $45 copay retail, $90 copay mail order |
Non-preferred Drugs | $45 copay retail, $90 copay mail order |
Specialty Drugs | $200 copay |
Pharmacy Deductible | None |
Days Supply | Retail Plan Pharmacy: up to a 30-day supply, Mail Order Plan Pharmacy: up to a 90-day supply |
Outpatient Prescription Drugs - Mail Order | |
Generic Drugs | $20 copay mail order, maintenance drugs |
Brand Drugs | $90 |
Non-preferred Drugs | $90 |
Specialty Drugs | $200 |
Pharmacy Deductible | None |
Days Supply | Mail Order Plan Pharmacy: up to a 90-day supply |
Mental Health Services | |
Inpatient psychiatric care | 10% coinsurance |
Outpatient individual therapy visits | $15 |
Outpatient group therapy visits | $15 per visit |
Substance Use Services | |
Inpatient detoxification | $250 per admission |
Outpatient individual therapy visits | $25 per visit |
Outpatient group therapy visits | $12 per visit |
Infertility Services | |
Covered Services Related to the Diagnosis and Treatment of Infertility | $15 per visit; 20% Coinsurance IVF limited to 1 cycle per lifetime. Includes Infertility drugs. |
Infertility Drugs Included | Includes Infertility drugs |
Additional Benefits | |
Durable Medical Equipment | 20% coinsurance |
Skilled Nursing Facility | 10% coinsurance limited to 120 days per benefit period |
Home Health | No Charge |
Hospice Care | No charge |
Vision Exam | $15 per visit |
Other Benefits | |
Hearing aids | 60% Coinsurance/1 device per ear/every 36 months |
Chiropractic | Not included |
Acupuncture | Not included |
Bariatric surgery | 10% Coinsurance |
Vision Hardware | $150 allowance/every 12 months and pediatric $0 allowance/every 12 months |
Dental | Not included |
1. Please refer to EOC documents for a complete explanation of benefits. | |
2. Kaiser predominately uses Permanente exclusive providers. In certain instances, Kaiser will refer to out of network providers (i.e.: COEs) and benefits are paid as if in network (KP authorization is required). Worldwide emergency and urgent care are covered as if in network. | |
3. For questions regarding pre-authorization requirements for specific services, please consult your Certificate of Coverage or Evidence of Coverage |
Experience how we make health care simpler and more convenient. No matter where you are, you can explore our facilities, learn about our specialty care and telehealth services, and watch short videos about our members and care teams.
Take a virtual tour.
Call 1-800-324-9208 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m. Pacific time. Or chat live with one of our online advisors.
Ready to enroll?
Visit loanDepot live well to make your benefit elections.
Benefit questions? Contact the loanDepot Benefits Department at 1-844-436-7169
Already a Kaiser Permanente Member?
Sign in, register at kp.org or scroll down to contact Member Services for your area:
California
Call 24 hours a day, 7 days a week (closed holidays)
Hawaii
Monday through Friday, 8 a.m. to 5 p.m. and Saturday, 8 a.m. to 12 p.m. (closed holidays)